As a Customer Support Analyst at Acturis, you will:
- Solve system user problems and resolve customer questions and issues
- Advise system users on how to get the most from the Acturis System functionality
- Help customers configure the Acturis System to meet their business needs
- Identify and gather ideas for new functionality and services
- Visit customers to identify opportunities for improved use of the Acturis System
- Support other teams in testing new releases of the Acturis System
You will be given early responsibility for discrete projects and will receive structured feedback three times a year.
Requirements:
The successful candidates will have following attributes:
- Graduated with a 2:1 or above (preferably in a science/maths/engineering subject) and strong A levels including an A in Maths
- First-rate problem solving ability
- Excellent communication skills
- Client focused with an ability to build relationships with customers
- Logical, well organised and practical
- Confident and eager to take responsibility
- Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
- Team Player
