Technical Support Analyst Birmingham Role

As a Customer Support Analyst at Acturis, you will:


  • Solve system user problems and resolve customer questions and issues
  • Advise system users on how to get the most from the Acturis System functionality
  • Help customers configure the Acturis System to meet their business needs
  • Identify and gather ideas for new functionality and services
  • Visit customers to identify opportunities for improved use of the Acturis System
  • Support other teams in testing new releases of the Acturis System


You will be given early responsibility for discrete projects and will receive structured feedback three times a year.


The successful candidates will have following attributes:


  • Graduated with a 2:1 or above (preferably in a science/maths/engineering subject) and strong A levels including an A in Maths
  • First-rate problem solving ability
  • Excellent communication skills
  • Client focused with an ability to build relationships with customers
  • Logical, well organised and practical
  • Confident and eager to take responsibility
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Team Player