HSBC Global Operations Graduate Programme


On our high-touch graduate programme, you will complete four rotations, each lasting six months (one of them being international).

You will gain global experience and deep understanding of the critical role Global Operations plays in delivering customer service and driving change across the bank. You will learn about managing projects, building stakeholder relationships, managing risk and delivering innovative, fast-paced change.

The programme starts in July 2019 and offers opportunities in the UK, Hong Kong, Latin America, India and China.

What you can expect

Global Operations is HSBC’s largest global function, employing over 36,000 colleagues in 52 countries. We support all four global businesses – Retail Banking and Wealth Management, Commercial Banking, Global Private Banking and Global Banking and Markets – to deliver products and services in ways that are simpler, better and faster for our customers.

We offer excellent opportunities for you to have a flourishing career within one of the world’s leading financial services organisations. This starts with a comprehensive induction that provides you with an overview of HSBC, and an opportunity to connect with your peers and business leaders from across the world.

You can expect to expand the core technical and leadership capabilities that Operations needs for the future while learning to thrive under pressure and make the 2030 Vision a reality. The four placements will give you an insight to Strategy and Innovation, Customer Delivery, People Management and Driving Change.

You will be supported throughout by a graduate buddy, rotation manager and a team of professionals who will help to build your knowledge and you will receive technical training relevant to your role. We will reward you with a market-competitive pay and benefits package.

What you will do

As an Operations graduate you will get involved in a variety of fascinating projects with high level of autonomy and ownership from day one. We are at the forefront of new technology and you will see the impact that new products and services have on our customers.

Across your rotations you will undertake a wide range of activities including:

Supporting existing and emerging projects across our four business services.

As part of the Operations change agenda support process reengineering projects in order to deliver an agreed set of business objectives within one of the following Operations Transformational Programmes across Consumer, Wholesale, Risk, Payments or Operational Services.

Drive broader change initiatives that achieve standardisation of key processes in alignment with global/regional stakeholder expectations.

Conduct analysis and interpretation on management information, including financials, operations performance and risks and issues monitoring

Support the innovation agenda through delivery of use cases (ie business problems to fix), research on market practices and driving innovation culture in Global Ops

Work within our Know Your Customer (KYC) Operations business who help ensure we fully understand our customers, their business and purpose of our relationship with them and enable our lines of business to confidently and safely do business with customers.

Manage, coach and develop team members to ensure they are performing at their best and operating in a healthy team environment.

Who does this suit?

We are looking for forward-thinking and innovative individuals, with a passion for driving change and an openness to different ideas and cultures.

Successful candidates will be curious and digitally-minded people with commercial acumen and drive to serve our customers in the best way possible. They will think creatively and have a courage to jump on opportunities while building strong relationship and finding diverse solutions to complex problems.

What can this lead to?

Performing well on the programme will open opportunities to leadership roles delivering customer operations or change. It will provide you with a platform for a varied international career and to develop critical future skills and capabilities.

You will have a chance to join colleagues who are responsible for running the function and delivering seamless customer operations and change for the bank. The programme also provides a great springboard for a career in other parts of the Group.

How to apply

You will have to submit an online application form and successfully complete an online immersive assessment, online job simulation and a half-day assessment day.

We would strongly encourage you to apply sooner rather than later.

If we have questions or require any assistance or extra time before your assessment centre, please email us: hsbcgraduateenquiries@gtios.com.