Agile Delivery Manager

Contract: 2-year fixed-term contract
Location: London, Victoria
Salary: £65,735-£78,329

Main purpose of the job:
The National Audit Office has a transformation programme to deliver organisational change through the implementation and adoption of revised methodology, processes and tools for Financial Audit within the NAO. The programme is called the Audit Transformation Programme (ATP).
The principle responsibility of the Agile Delivery Manager (ADM) is to deliver key workstreams within the programme. The ADM will be accountable for the performance of the workstream team and for delivering services and products within agreed timescales, to cost and quality standards.

The Agile Delivery Manager is responsible for:

• Ensuring that projects/activities are delivered in the right way following the NAOs Agile lifecycle processes.

• Creating prioritised delivery plans through all stages of the project and workstreams, ensuring that they are continually reviewed and improved, using agile project management disciplines.

• Proactively monitoring workstream progress, identifying and managing internal and external dependencies, resolving issues and initiating appropriate corrective action

• Owning and managing workstream scope, challenging and pushing back where suitable to drive overall project completion, managing change appropriately

• Ensuring that the delivery of new products or services is to the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements

• Proactively driving collaboration and transparency across programme deliverables, ensuring delivery status is visible to the programme leadership and stakeholders and required delivery documentation is developed

• Establishing and using commercial frameworks to manage suppliers based on performance, accountability and mutual success

• Clarifying understanding of stakeholder expectations to ensure delivery continues to work towards meeting strategic goals/outcomes and tailor communications to suit the audience

• Setting up a culture of continual improvement and feedback, from both a product and process perspective, ensuring that improvements are implemented and evaluated with feedback loops

• Being visible to staff, supporting and managing programme learning within the workforce and building and providing effective leadership to a multi-functional team

• Encouraging a culture of innovation focused on adding value to give people space to think creatively

• Seeking constructive outcomes in discussions, challenging assumptions but remaining willing to compromise when it is beneficial to progress, review and share feedback with the team

• Managing risks to the workstream's successful outcome

Skills needed for this role:

The skill sets listed also include the corresponding skill level (see here: https://www.gov.uk/guidance/skill-levels-for-digital-data-and-technology-roles) (awareness, working, practitioner, expert):

• Agile and Lean practices. You can identify and compare the best processes or delivery methods to use. You can recognise when something does not work and encourage a mindset of experimentation. You can adapt and reflect, be resilient and have the ability to see outside of the process. You can use a blended approach depending on the context. You can measure and evaluate outcomes. You know how to help teams to manage and visualise outcomes. (Relevant skill level: practitioner)

• Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department. You know how and when third parties should be brought into digital, data and technology (DDaT) projects. (Relevant skill level: working)

• Communication skills. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholders’ expectations and be flexible. You are capable of proactive and reactive communication. You can facilitate difficult discussions within the team or with diverse senior stakeholders. (Relevant skill level: practitioner)

• Financial management. You know how to balance cost versus value. You can consider the impact of user needs. You can report on financial delivery. You can monitor cost and budget; you know how and when to escalate issues. (Relevant skill level: working)

• Life-cycle perspective. You recognise when to move from one stage of a product life cycle to another. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases. (Relevant skill level: working)

• Maintaining delivery momentum. You can facilitate the delivery flow of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Relevant skill level: practitioner)

• Making a process work. You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. You can add value and can coach the organisation to inspect and adapt processes. You know how to guide teams through the implementation of a new process. (Relevant skill level: expert)

• Planning. You understand the environment and can prioritise the most important or highest value tasks. You can use use data to inform planning. You can manage complex internal and external dependencies. You can provide delivery confidence. You can remove blockers or impediments that affect plans and can develop a plan for difficult situations. You ensure that teams plan appropriately for their own capacity. (Relevant skill level: practitioner)

• Team dynamics and collaboration. You know how to bring people together to form a motivated team. You can help to create the right environment for a team to work in and can empower them to deliver. You can recognise and deal with issues. You can facilitate the best team make-up depending on the situation. (Relevant skill level: working)

Experience needed for this role:

• Delivery. Demonstrable track record in managing delivery at scale on complex IT programmes using a variety of project management frameworks and an ability to adapt based on organisational context. Recent and proven experience of working in the delivery of technology or digital based projects including the creation and management of end to end plans containing complex dependencies across multiple workstreams

• Management & communications. Substantial experience managing senior stakeholders and tailoring communications accordingly. Able to represent the project or programme across the department and potentially across government and with industry representatives. Previous line management and coaching/mentorship experience may also be useful

• Systems integration & delivery remediation. Recent knowledge and experience working in a systems integration environment and familiarity of the latest different delivery methods and tools. Able to recognise the signs of a project in distress and work with teams on ‘get well’ plans supporting them through the cycle to successful delivery

• Mentoring, coaching or line managing members of the delivery community, sharing experience and knowledge